Custom House Surgery


We operate an appointments system for both morning and afternoon surgeries.
Pre-booked appointments with a doctor of your choice (subject to current availability) can be made up to 4 weeks in advance.

Routine appointments are for ten minutes.  Please arrive before your appointment time to ensure you don't lose your place. If you are late by more than 10 minutes you may have to rebook the appointment. Only one person per appointment.

Appointments can be made by the following three methods:

1. Visiting the Surgery
You can make an appointment by attending at the surgery and speaking to one of the Reception team.
Click here for a location map for the Surgery

2. By Telephone
Call our reception team to book an appointment over the telephone on 020 7476 2255.

3. Online
If you wish to book an appointment online, then you must first visit the surgery in person to obtain your login details. Please click here to learn more about this and our other online services. 

When the surgery is closed, ring the Surgery number and the answering service will convey your message to the on-call doctor. The doctor will call you back for more information or to give advice.  Advice is also available from NHS Direct on 0845 4647.

Out of surgery hours, your call will be referred to the on-call service.
If you need a home visit by the practice for emergency medical reasons please call, if possible, before 10am.